dr carl robinson

The Currency of Success - Interpersonal Intelligence™


3 Important Considerations for Effective Conflict Management

Whenever two people with different ideas square off in a confrontation, good conflict managersadvocate for collaboration, where everyone feels their opinions are heard and valued. Rarely do we have that much time. Instead, when it comes to resolving conflict over high-priority issues on a tight schedule, many times a CEO will actually need to force a Read More >

A Lesson in Delegation and Sharing Responsibilities

Regardless of your political orientation, there is this really interesting quote I like with which Newt Gingrich is credited as saying: “Lions cannot afford to hunt mice because they literally will starve to death, even if they catch them. Lions and all large carnivores have to hunt game large enough to justify the investment, so Read More >

5 Steps to Improving the CEO-Customer Relationship

As part of its Global Leadership Forecast 2014-2015, Development Dimensions International, or DDI, compiles the results of its Conference Board CEO Challenge® 2014 survey. In it, CEO respondents are asked to indicate how prepared they are for the future. Perhaps surprising, but maybe not so much, is the overall sentiment that these leaders don’t feel adequately Read More >

The Psychology of a Complainer (and How to Deal With Them)

We’ve all seen one — that customer who makes a big, awkward scene in the middle of a store or restaurant because of a bad experience. Customers complain for a variety of reasons, and the psychology behind their thought processes ranges drastically. Some customers have been legitimately wronged, while others are just having a bad day; Read More >

4 Reasons Performance Review Use is on the Decline

This just in: Companies are ditching performance reviews. This news comes from a recent study by the NeuroLeadership Institute, where analysts have been following the HR practices of 30 companies, representing 1.5 million employees, since 2011. And, they aren’t alone. Research from Bersin by Deloitte shows around 70 percent of companies now reconsidering their performance management Read More >

Motivation – How Great Leaders Do It!

How many people do you know wake up in the morning planning on being ineffective in their job? I haven’t met a manager or executive who doesn’t want to be seen as an effective leader. Yet, we all know there are some people who just seem to get more out of their employees than other Read More >

Why Partnership Fail and Steps to Prevent Failure

By Carl Robinson, Ph.D. Partnerships are breeding grounds for conflict because everyone is a chief, or thinks they are. That’s just one of the reasons many partnerships end up failing. Partnerships form with the best of intentions. They fail for a variety of preventable reasons. Partnerships generally form for three basic reasons: 1) A few Read More >

Energizers vs. Zappers – A Key to High Performance

Psychology Today refers to them as energy vampires or energy suckers. We all likely know one, and have most likely worked with one as well. They are the generally unhappy people with negative attitudes who seem to suck all the positive energy out of every situation. Energy Zappers, as we’ll call them here, impact our Read More >

7 Steps to Selling to Top Executives

Open your browser and Google “close sale with executives.” What you will find are lengthy and involved instructional articles, and maybe even something along the lines of “62 Sales Tips…” But, I assure you it does not take 62 tips to make the tough sale. It takes 7, and here they are: Adjust your attitude. Read More >

Strategies without Execution: Real-life Hauntings

They say that if you can dream it, you can achieve it. I’ll take this a step further by saying that if you can achieve it, you likely dreamed it up as well; and a recent HBR study proves that’s true. According to the results, 62% of great strategists are also great executors, while 73 percent of Read More >

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