Courage and leadership. Have you ever put those two words together before when it comes to your own business (or any business, come to that)? Probably not. Courage and leadership as a combination tends to be reserved for those in the military, in jobs that require lives to be put on the line such as the police force or fire service, Read More >
Execution
Leading Through a Crisis: Creating a Sense of Urgency
Today is like no other time in history. The unprecedented outcome of the coronavirus pandemic across the world means that economies are failing and there is more unemployment than in most people’s living memory. Now is the time for leadership; now is the time for people to move out of their comfort zones and do Read More >
Build On Your Strengths — Avoid The Five Fatal Flaws
There is one major thing to remember when you want to succeed in your chosen profession, and in your specific job; you need to know your strengths and build on them. Does this sound like familiar advice, or is it contrary to what you have always been told? It’s more likely to be the latter; Read More >
How Your Mistakes Can Grow Your Organization
Learning From Your Mistakes The American author, Meg Cabot, is credited with saying “Courage is not the absence of fear, but rather the judgment that something else is more important than fear.” As a manager, and especially as someone in a company’s highest of positions, there is often a fear of failure…a fear that allowing anyone Read More >
Combat the Small Business Time Wasters
A Salary.com employee survey in 2013 found that 69 percent of those responding said they regularly wasted time at work. Time is money for a small business. Quit losing money by identifying and eliminating those major time wasting tasks. Use these suggestion to streamline your operations, educate your staff and get everyone focused on that vision of Read More >
3 Important Considerations for Effective Conflict Management
Whenever two people with different ideas square off in a confrontation, good conflict managersadvocate for collaboration, where everyone feels their opinions are heard and valued. Rarely do we have that much time. Instead, when it comes to resolving conflict over high-priority issues on a tight schedule, many times a CEO will actually need to force a Read More >
A Lesson in Delegation and Sharing Responsibilities
Regardless of your political orientation, there is this really interesting quote I like with which Newt Gingrich is credited as saying: “Lions cannot afford to hunt mice because they literally will starve to death, even if they catch them. Lions and all large carnivores have to hunt game large enough to justify the investment, so Read More >
5 Steps to Improving the CEO-Customer Relationship
As part of its Global Leadership Forecast 2014-2015, Development Dimensions International, or DDI, compiles the results of its Conference Board CEO Challenge® 2014 survey. In it, CEO respondents are asked to indicate how prepared they are for the future. Perhaps surprising, but maybe not so much, is the overall sentiment that these leaders don’t feel adequately Read More >
The Psychology of a Complainer (and How to Deal With Them)
We’ve all seen one — that customer who makes a big, awkward scene in the middle of a store or restaurant because of a bad experience. Customers complain for a variety of reasons, and the psychology behind their thought processes ranges drastically. Some customers have been legitimately wronged, while others are just having a bad day; Read More >
4 Reasons Performance Review Use is on the Decline
This just in: Companies are ditching performance reviews. This news comes from a recent study by the NeuroLeadership Institute, where analysts have been following the HR practices of 30 companies, representing 1.5 million employees, since 2011. And, they aren’t alone. Research from Bersin by Deloitte shows around 70 percent of companies now reconsidering their performance management Read More >